Setting up Business Online Banking

Start your Business Online registration now.

If you are a Westpac customer with at least one transaction account, you can follow the four steps to register for Business Online Banking.

Registering for Business online

Step 1 – Decide who will use Business Online Banking

Before starting the Business Online Banking application, the account owner needs to decide who will be assigned the following roles: Administrator, Authoriser, Creator/Viewer.

To complete the application you will need the following information available for each User:
• Full Name
• Date of Birth
• Email address

Find more information on user roles here.

Step 2 – Select an authorisation rule

The authorisation rule defines how many Authorisers are required to fully approve transactions conducted through Business Online Banking. You can choose either one, two or three Authorisers.

You need to consider the size and complexity of your organisation, the number of existing signatories and the signing authority rule that the organisation currently operates under.

The authorisation rule must at least match the signing rule on the accounts loaded, e.g. if two signatories are required for cheques, then the “Two to Authorise” rule must be selected for Business Online Banking.

Tip: We recommend that you select at least a “Two to Authorise” rule as a means of increasing the security of your Business Online Banking facility.
Note: Creating a payment and authorising a payment are two separate steps in Business Online Banking.

Step 3 – Select an administration rule

The administration rule defines how many administrators are required to fully approve administration tasks conducted in Business Online. E.g. issue passwords. The Business Online administrator has the highest level of access to all accounts and functions. They will manage the Business Online access of the other users. They have default access to all accounts and functions.

You can choose either Single Administration or Dual Administration. We recommend that if your Business Online Banking authorisation rule is “Two to Authorise”, your administration rule should be Dual Administration for added security.

Dual Administration requires a second Administrator to authorise the following administrative tasks in Business Online:

• creating new Creator/ Viewer users
• assigning access rights and transaction limits
• editing user details and access
• issue passwords (Users will normally reset their password themselves)
• deleting users who have left the organisation.

NOTE: Administrators are automatically Authorisers as well. 

Step 4 – Business Online Banking Application Form

Once you have decided who you want your Users to be, and what Administration and Authorisation rules you want to use, the final step is to complete the Business Online application form.

Identification of Administrators and/or Authorisers

Westpac is, or may be, required to have verified the identity of all the Administrators and/or Authorisers nominated and certain other information in your form.

If the nominated individual is already a signatory of an account of the organisation or a signatory of a personal account with Westpac and Westpac already holds their identification details*, no further action is required.
If the nominated individual is NOT a signatory of a Westpac account (either an account of the organisation or a personal account), they MUST complete a ‘Customer Information Certificate - Business Online User’. This form will be automatically printed following the completion of the application form.

They must then take acceptable identification* and hand the form in person to your Relationship Manager or a Westpac branch.
If the individual is unable to meet with your Relationship Manager or go into a Westpac branch for any reason, they can get a copy of their acceptable ID certified by a Trusted Referee* and then the form can be submitted along with the certified copy to your Relationship Manager or Westpac branch.

*More details about acceptable identification and Trusted Referees are available at

Logging in for the first time

Logging in to Business Online for the first time

We will set up your nominated administrators and authorisers during registration. Our Business Online Helpdesk will then phone administrators with their login details. Administrators then provide the authorisers with their login details.

Nominated authorisers and administrators will be set up with the default of full access to all accounts and functions.

Administrators set up Creator/Viewers (including their access rights).