What's great about banking with us?

We'll take care of the move for you

We have a team of people dedicated to making your move to Westpac as easy as possible. Here's how we help you make the switch:

  • Set you up with a transaction account and debit card.
  • Get you going with Westpac One online banking.
  • Let your current bank know you're switching, and bring your account balances over.
  • Help you transfer any existing automatic payments and direct debits to your new Westpac account/s
  • Help you switch your salary or wage payments over to your new Westpac account.

Ready to start the switch?

Start yourself - Apply for an account online

  • If you prefer to start the switch yourself, you can apply for an account online.
  • Once your application is approved and before you can start using your account, you’ll need to wait for your debit card to arrive in the mail, then pop in to any branch with your new debit card and some ID. We'll then load your PIN on your debit card and provide you with your log on details for Westpac One online banking. Then you’re all set – you can start using your new Westpac account.
  • When you're ready to move to Westpac completely, come in to a branch with your ID and proof of address, and we'll take care of the switch for you.

Apply Online

Start with us - Come in branch

  • If you're ready to move your accounts from your current bank, come and see us in branch and we'll take care of it for you.
  • You can make an appointment by calling 0800 400 600 – our use our branch finder to call your local branch directly.
  • Make sure you bring some identification and proof of your address.

Call us to make an appointment

Here's what you'll need to bring in branch

When you visit us in branch to make your switch, you'll need a form of identification – such as a NZ Driver Licence or a NZ or overseas passport – and proof of your address, like a utility bill.

More about ID documents

Frequently asked questions

You'll need a form of identification – such as a NZ Driver Licence or a NZ or overseas passport – and proof of your address. This could be a utility bill or tenancy agreement that has your name and address on it. Go to our Join Westpac PDF for a comprehensive list of what you can use for ID and proof of address.

When you move your banking to Westpac from another bank, we'll keep you updated with regular text messages about how things are progressing.

Here's a rundown of the switching process:

  • After you've visited us in branch, your account will be open, you'll be registered for Westpac One online banking, and your debit card will be on the way. You'll also have a letter that you can give directly to your employer with your new account details, so you can make sure that your salary or wages get paid to your new account.
  • Within 24 hours of your visit, we will have processed your paperwork and let your current bank know about your switch request.
  • From there it usually takes up to five working days for us to receive the information we need from your bank. When we get this, we'll set up any automatic payments or direct debits you told us about when you visited in branch. Then you're all ready to go.

No problem. Just apply for a Westpac account online (if approved, you’ll need to pop into any branch to show your ID too), or by visiting one of our branches. From there you’ll get a debit card in the mail, and access to Westpac One online banking.

When you’re ready to switch banks to Westpac completely, just give us a call on 0800 400 600 and make an appointment to visit us in branch. We’ll take care of it from there.

When you visit us in branch to get your switch started, bring the details of your employer with you and we’ll create a personalised letter for you to give to them. We suggest you follow up with your employer later to make sure that your next pay goes into the correct account.

When you come into the branch we'll help you work out the right date to switch over your payments and direct debits, to fit with when your salary gets paid into your account. We'll also fill out an employer's letter with you, which we can post to your employer or you can give to them in person. This lets them know about your new account. It's a good idea to check back with them again before your salary or wages are due to be paid.

This does happen occasionally - if it does, we'll be in touch to let you know.

Don’t worry. Just give us a call on 0800 400 600 or call your local branch directly, and we'll make another appointment.

Just let us know when you make your branch appointment over the phone, or when you come in branch. We'll help you with anything you'd like to switch over, from your KiwiSaver to your credit card or other product.

The reason we ask people to come in branch is so that we can check your identification - so we know that the person switching your bank accounts over is you! It also makes things like moving your automatic payments and direct debits, and contacting your employer to move your salary or wages a lot easier.

If you need to talk to someone about this, please give us a call on 0800 400 600.