Types of alerts » Westpac New Zealand

1. Security alerts

Turn on security alerts, and switch off your worries. There are two security alerts you can set up, both found under the General tab. They can notify you when:

Your Westpac One password is changed.
There has been a login to your Westpac One.

Because we want to ensure your safety, you’ll see two other security alerts that are turned on under the Default tab: when your email address is changed in Westpac One, and when your security settings (like your security questions) have been changed. You can’t turn these off, but you can choose how you’d like to be notified – email or SMS.

2. Payment alerts

Payment alerts keep you up-to-date on payments over a set amount going out of your account. They’re a great help to avoid unnecessary fees and charges from people who might be expecting payment. You’ll find payment alerts under the General tab. You can get notified when:

A payment over a set amount is made.
A payee has been added or edited.
An automatic or loan payment, or a payment you’ve planned is unsuccessful.*

*We will send you an alert in the morning if a payment hasn't gone through due to insufficient funds. This gives you time to transfer money into the account before we try again to make the payment from 9pm that night.

3. Account alerts

You can set up different alerts for each of your Westpac accounts, and when your balance goes over or under a certain amount, it will trigger your alert. It’s a great way to help you manage your money even better.

You can set up one per account, and you’ll find them under the Account tab in Alerts.

A regular account balance alert: Sends you a notification of your account balance regularly – daily, weekly, fortnightly or monthly – as you choose. You can have one alert per account.
High balance alerts: To tell you when you’ve received a payment, or hit a savings goal.
Low balance alerts: To make sure you don’t get caught short for an upcoming payment, or go into overdraft – so you can avoid the associated fees or charges.

4. Credit card alerts

Credit card alerts can help you to stay in charge of your spending, pay your credit card bill in time – to avoid late payment fees – and more. You can set them up under the Account tab, just like the alerts for your transaction and spending accounts. Set up an alert to let you know:

When your statement is ready.
When your credit card bill is coming up.
When your available balance goes under or over a specified amount.
When you reach a specified hotpoints balance (for hotpoints credit card customers).

You can also set up a regular account balance alert to let you know your credit card balance daily, weekly, fortnightly or monthly.

Setting up alerts

Four types of alerts you can set up: