About us COVID-19

COVID-19: Repayment Assistance.

We understand these are unprecedented times and there is a lot of uncertainty due to COVID-19. We want to support our customers, so if you’re facing difficulty making payments on your loan(s), there are options available to you.

  1. Reduce your repayments to cover interest for six months – Your repayments will reduce to cover the interest portion of your regular repayment only and not the principal, so your regular repayments will reduce for six months. At the end of this period, your regular repayment amount will increase.
  2. Defer loan repayments for six months – Your repayments will stop for six months, but the unpaid interest during this period will be added to the balance of your loan. Please note your regular repayment amount will increase at the end of this deferment period, and you will pay more interest over the term of your loan.

If you know which option is best for you, complete and submit this form and we will assess and process your request.

You may also want to check if you have an insurance policy in place which may assist you at this time. 

If your Loan is under a Trust or an Organisation, please call us on 0800 606 606. This assistance is currently not available for Choices Everyday Loans.

You will need your loan account number to complete the information below. This can be found in Westpac One® online banking or your loan statements.

Your details
Repayment assistance request details
I want

If you can make some repayments, it's recommended to reduce your repayments to cover interest only (select option 1).

*Please ensure you complete this field. This assistance will apply to all loans under this account number except Choices Everyday.
This assistance will apply to all loans under this account number.
Are you the only borrower on the loan?

*We're sorry, we will need to discuss this with you directly. Please call us on 0800 606 606.

Before proceeding, please check if you have an insurance policy in place which may assist you at this time – for example, personal loan or home loan repayment insurance, or benefits in the event of redundancy or serious ill health.  If so, please refer to your policy document for the terms, conditions, exclusions and limits that apply to your policy, and consider contacting your insurance provider to lodge an insurance claim. If your policy is underwritten by Westpac Life-NZ-Limited call us on 0800 738 641 (if overseas call +64 3 372 4855). Any claim payment is subject to your claim being accepted.

Please confirm the following terms

Loan repayment deferral terms and conditions

Because interest will continue to accumulate on your loan while your repayments are deferred, this interest will be added to your loan balance and the amount you owe on your loan will increase. This means you will pay more in the long term.

Your regular loan repayments will increase at the end of your loan repayment deferral. If you would prefer to extend your term and keep your regular repayments the same, we can discuss this option with you before the end of your repayment assistance.

The repayment deferral will be applied to all of your accounts for the loan type specified except Choices Everyday (if you don’t want this to happen please call 0800 606 606).

You can contact us at any time during the repayment deferral period to reinstate your repayments.

As the requestor, you are acting on behalf of all named mortgage holders on the loan.

You agree to receive disclosure in relation to this assistance request via email to the email address you have provided above.

You acknowledge and agree that you are permitting Westpac to collect, store, use and share your personal information in accordance with  Westpac’s Privacy Policy.

Repayment reduction terms and conditions

Because your repayments will be reduced on your loan for 6 months, you will pay more in the long term.

Your regular loan repayments will increase at the end of your loan repayment reduction. If you would prefer to extend your term and keep your regular repayments the same, we can discuss this option with you before the end of your repayment assistance.

The repayment reduction period will be applied to all of your accounts for the loan type specified except Choices Everyday (if you don’t want this to happen please call 0800 606 606).

You can contact us at any time during the repayment reduction period to reinstate your repayments.

As the requestor, you are acting on behalf of all named mortgage holders on the loan.

You agree to receive disclosure in relation to this assistance request via email to the email address you have provided above.

You acknowledge and agree that you are permitting Westpac to collect, store, use and share your personal information in accordance with Westpac’s Privacy Policy.

Westpac Life home loan repayment insurance – important information

If you have home loan repayment insurance underwritten by Westpac Life-NZ-Limited, attached to your home loan (e.g. Flexicover), any insurance premiums will continue to be deducted and (if paid from your loan account) interest will continue to be charged on the premium amount.

Please click 'Submit your request' only once. It could take up to 10 seconds for the form to submit.

If you are able to exit this assistance early or make contributions, please contact us on 0800 606 606.