Accessibility for all

Being accessible means working to make banking services available to all New Zealanders, ensuring they know what services are available and are able to access what they need.

We work closely with community groups and work hard to make our products and services accessible to all customers.

We’ve also worked in cooperation with other New Zealand banks and the New Zealand Bankers Association (NZBA) to back the introduction of customer service guidelines for our elderly and disabled customers (visit the NZBA website for the full guidelines).

Here are a few examples of what we’re doing to help – there’s always room for improvement so feel free to drop us a line if you have further suggestions or queries.

Online

We aim to make our website content (including secure Online Banking) accessible to all visitors, including any assistive technologies needed. We also aim to comply with international standards (W3C).

Talking ATMs

A number of our standard ATMs are ‘Talking ATMs’ – this means customers can use a headset to listen to audio cues in order to help with transactions. We’ve also worked closely with community groups to ensure Talking ATMs meet the needs of our visually impaired customers with Braille labelling provided on all machines.

Simply step inside a branch and chat to one of our people. They can give you a demo, and even provide you with a complimentary headset.

View a list of our ATMs with our Branch and ATM locator