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Answers to commonly asked questions about email and txt alerts.
Register for email and txt alerts
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More info
Contact Us
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Westpac branches |
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phone 0800 400 600
(7am to 11pm,
7 days a week) |
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calling from overseas?
Phone +64 9 912 8000
(international toll charges apply) |
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| It’s free to register and there’s no monthly fee. |
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| Email alerts are free. Txt alert charges are as follows: |
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You'll get 10 free txts from Westpac each month. You can use these free txts for txt alerts and Txt banking balances and transfer confirmations |
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| Additional txts costs 25c each to receive* |
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| > more about changes to txt alerts |
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| Free txts don’t accrue from month to month. They must be used by the last day of the month or they will expire. |
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| Txt alerts will show on your statement as ‘Westpac Alert Txt Alert’ with the 25c fee alongside – except the first 10 free txts, which will show as $0. |
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| Note: With Txt banking, each txt balance enquiry will show on your statement as ‘Txt banking balance’ and each txt transfer will show as ‘Txt banking Funds Trf’. |
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| You can set up email and txt alerts for any account that you have loaded against your Online Banking Customer ID. |
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| For failed loan alerts your loan account doesn't have to show in Online Banking but the payment account does need to be on your online profile. |
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| You can set up email and txt alerts to |
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track your Online Banking activity |
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manage your credit card |
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keep track of your account balances |
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| > more information about types of email and txt alerts |
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| You can set up email and txt alerts to |
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| If you have asked us to alert you when your account balance goes over or under a certain level, we’ll check your account every few hours between 7am and 9.30pm and txt you when we see that your account has reached that point.** |
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email alerts can be sent out 24 hours a day, seven days a week |
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txt alerts can be sent out daily between 7am and 9:30pm |
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| Txt alerts activated after 9.30pm will be sent to you by 7am the following day. |
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| Txt alerts can only be set up for New Zealand registered mobile phones |
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you may still be able to receive your txt alerts overseas but your mobile service provider may charge you for receiving txt alerts while you are out of New Zealand |
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you may want to cancel your txt alerts before going overseas |
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| You can cancel or amend your email and txt alerts at any time using Online Banking, but you will still be charged any applicable charges for txt alerts already sent to you |
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| If you have asked us to alert you when your account balance goes over or under a certain amount, we’ll |
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check your account every few hours between 7am and 9.30pm |
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let you know when your bank account balance has reached that point |
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| The email or txt alert may not be sent to you immediately after your balance moves but you will be alerted within the following few hours after we have checked. |
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| Alerts may not be sent if |
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the account has been removed from your Online Banking Customer ID |
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your registration for ‘Banking on your mobile’ services has been cancelled |
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your Online Banking Customer ID has been suspended^ |
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your Txt banking nominated account for charging txt messages has closed |
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the Bank has restricted access to your account for any reason |
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for failed loan payment alerts the payment account must show on your Online Banking profile |
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| Alerts may sometimes be delayed, or not delivered, due to issues with your mobile or email provider. |
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| If you get a new mobile number you can update your registration details for ‘Banking on your mobile’ services online |
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login to Online Banking and select the ‘Banking on your mobile’ option from the left hand menu |
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select ‘change’ next to your mobile number and enter your new mobile number details |
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follow the screen instructions to update and confirm your new details |
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we’ll send an activation code to your mobile phone which you need to enter into Online Banking to prove that it is your mobile number |
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| There’s no charge for changing your mobile number for ’Banking on your mobile’ services or for changing your nominated account number |
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| No – txt alerts can only be sent to the phone number that is registered for ’Banking on your mobile’ services. You can only register one mobile number. |
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| Yes- to make the alerts easier to understand we'll use the nicknames you've given to your accounts. |
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| Yes. Register for Txt banking to get real time balances from two accounts or transfer funds from your savings or back-up account to your main account by txt wherever you are, 24 hours a day, seven days a week. |
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| If you’ve asked for an alert whenever you login to Online Banking you’ll get an alert within a few minutes. |
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email Online Banking security alerts can be sent out 24 hours a day, seven days a week |
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txt Online Banking security alerts can be sent between 7am and 9.30pm, seven days a week |
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| If you’ve asked us to alert you whenever a new person is added or changes are made to someone you pay online, we’ll send you an email or txt alert no matter what those changes are |
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| Transfers between your own accounts will not generate an alert even if you have asked us to alert you about your Online Banking activities. |
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| Tax payments will not generate an alert even if you have asked us to alert you about your Online Banking activities |
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| Yes, provided you can see both credit card accounts when you log into Online Banking you will be able to set up alerts for both of them. |
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| Please contact us if you need to get another account added to your Online Banking ID. |
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| Everyone manages their credit card accounts slightly differently so we’ll send you a reminder three days before your due date if you have a balance outstanding at that time. |
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| If you’ve already made the minimum payment you can ignore the alert. |
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| If you want to clear the closing balance from your last statement you will still have time. |
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| We won’t send you a reminder if your credit card |
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has a current balance of $0.00 or |
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has a credit balance |
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email alerts can be sent out 24 hours a day, seven days a week |
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txt alerts can be sent out between 7am and 9.30pm each day |
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we’ll check your account balance every few hours |
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we’ll alert you if your balance is over (or under) the amount you’ve set for alerts |
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| For example, if you’ve asked us to alert you if your current balance DR goes over $200, we’ll sent an alert if your account is overdrawn more than $200. We won’t send you an email or txt alert about your account unless the DR balance goes over $200. |
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| You would select this if you wanted to know if your account |
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goes over a certain amount overdrawn or |
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goes under a certain amount overdrawn |
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| This is particularly useful if you regularly operate your account in overdraft |
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| The money available amount for your account is the amount of money that you could spend right now if you were making an EFTPOS or ATM transaction |
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| This includes any money that you may have available in an overdraft facility, but does not include the uncleared funds portion of any cheques or automatic payments that may have been deposited to your account in the past few days |
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| If you want to be alerted when your account balance becomes more overdrawn |
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select ‘Current Balance DR’ from the choose balance type drop down menu |
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then choose whether you want to be alerted if your account becomes more (goes over a certain amount) or less (goes under a certain amount) overdrawn |
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| Current Balance DR |
Goes over |
$2000 |
We will txt you when money is withdrawn from your account and your balance reaches $2000.01 overdrawn |
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| Current Balance DR |
Goes under |
$2000 |
We will txt you when money is deposited into your account and the balance reaches $1999.99 overdrawn |
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| If you’ve asked us to alert you if your balance goes over an amount we’ll check your account every few hours and alert you the first time your balance goes over that level. |
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| In this case we haven’t previously sent you a balance alert so you will be sent one. |
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* If you are registered for Txt banking as well as txt alerts, these charges will be paid from your main Westpac bank account. If you are only registered for txt alerts, you will be charged from your first available account in Online Banking.
** If you have asked us to alert you when your account balance goes over or under a certain level, we’ll check your account every few hours between 7am and 9.30pm and txt you when we see that your account has reached that point.
^You will still receive alerts if your Online Banking Customer ID has been locked out because you have exceeded the maximum number of login attempts.
Westpac's General terms and conditions, incorporating Westpac's Electronic Banking Services terms and conditions apply. |
