Browser Setting FAQs

Frequently asked questions about browser setting requirements and settings needed for Online Banking.

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1: What are the minimum web browser requirements for using Online Banking?
To access Online Banking, you will need to use a 128-bit compatible internet browser.
For PC users we support these browsers
Microsoft® Internet Explorer 6  
Microsoft® Internet Explorer 7  
Microsoft® Internet Explorer 8  
Firefox 3  
For MAC users we support these browsers
Safari 3  
If you don’t have one of these supported browser versions
you can download them for free from the Internet  
you will need to choose the correct 128-bit strong encryption version for your operating platform  
> download Internet Explorer  
> download Firefox  
> download Safari  
If you use an unsupported browser for your Online Banking, and experience any problems, we may not be able to offer you any technical assistance.
2: Do I need to change any browser settings to use Online Banking?
To use Westpac Online Banking
you will need to configure a number of settings in your browser
these settings include JavaScript, cookies and security settings.
Choose your browser from the list below and follow the step-by-step instructions to configure your browser settings in order to use Online Banking:
For Windows
> Microsoft Internet Explorer version 6
> Microsoft Internet Explorer version 7
> Microsoft Internet Explorer version 8
> Firefox 3
For Mac
> Safari 3
3: How do I know which browser version I am using?
To find out your browser version
go to the ‘Help’ button at the top of your browser toolbar
select the ‘About’ option
your browser type and version will be displayed.
Question still not answered? Contact us
Microsoft and Microsoft Internet Explorer are registered trademarks or tradeworks of Microsoft Corporation in the United States and for other countries. None of the vendors listed are specifically endorsed or recommended by Westpac. The vendors are for information purposes only and in no case does Westpac accept liability for acts or omissions of those vendors.
The information on this page is presented subject to our legal page and any other terms and conditions that Westpac may impose from time to time. It is subject to change without notification.
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