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What to do if your Westpac credit card is lost or stolen. How to get emergency assistance if you are overseas. |
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Getting a credit card
Existing credit cards
Contact us
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Credit card enquiries |
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Email |
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Westpac branches |
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phone 0800 888 111
(24 hours,
7 days a week) |
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from overseas call
+64 9 912 8000
(international toll charges apply) |
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| Report a lost or stolen credit card to us immediately |
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| Please contact us immediately if |
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your credit card or DebitPlus Visa is lost or stolen |
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your PIN is disclosed |
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if you suspect fraudulent transactions |
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phone 0800 888 111 (24 hours a day) |
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visit your nearest Westpac branch |
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call +64 9 914 8026 (24 hours a day) |
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for MasterCard cards and Visa cards, visit any branch displaying the MasterCard and Cirrus acceptance marks or Visa and Plus symbols, as shown on your card |
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| We’ll issue you with a replacement card (a fee of $15 including standard postage applies. International delivery may incur additional courier charges). |
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| Get medical, legal, travel or New Zealand diplomatic services around the world. |
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call American Express Emergency Assistance on
+64 9 359 1788 |
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international toll charges will apply |
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call MasterCard Global Service™ on +1 636 722 7111 |
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international toll charges will apply |
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for Visa cards call Visa Emergency Assistance on
+1 410 581 9994 |
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international toll charges will apply |
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| Note: These services do not replace the need for travel insurance. |
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