from overseas call +64 9 912 8000 (international toll charges apply)
Report a lost or stolen credit card to us immediately
Please contact us immediately if
your credit card or DebitPlus Visa is lost or stolen
your PIN is disclosed
if you suspect fraudulent transactions
In New Zealand
phone 0800 888 111 (24 hours a day)
visit your nearest Westpac branch
From overseas
call +64 9 914 8026 (24 hours a day)
for MasterCard cards and Visa cards, visit any branch displaying the MasterCard and Cirrus acceptance marks or Visa and Plus symbols, as shown on your card
We’ll issue you with a replacement card (a fee of $15 including standard postage applies. International delivery may incur additional courier charges).
Get medical, legal, travel or New Zealand diplomatic services around the world.
For Westpac hotpoints American Express® Cards
call American Express Emergency Assistance on +64 9 359 1788
international toll charges will apply
For MasterCard cards
call MasterCard Global Service™ on +1 636 722 7111
international toll charges will apply
For Visa cards
for Visa cards call Visa Emergency Assistance on +1 410 581 9994
international toll charges will apply
Note: These services do not replace the need for travel insurance.
Westpac's current credit card lending criteria apply to all applications and transfers. Credit card Conditions of Use will apply. Charges may apply to some of the transactions and services mentioned - see our Credit card fees page for more details. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. American Express® is a registered trademark of American Express Company.
The information on this page is presented subject to our legal page and any other terms and conditions that Westpac may impose from time to time. It is subject to change without notification.
