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Our Online Banking Guarantee, the Westpac Online Guardian and tips for helping you stay safe online when doing your online banking. |
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Staying safe online
FAQs
Contact us
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Contact us now |
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email |
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Westpac branches |
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phone 0800 400 600
(7am to 11pm,
7 days) |
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from overseas phone +64 9 912 8000
(international toll charges apply) |
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| Installing anti-virus and anti-spyware software, and a personal firewall on your personal computer will help to protect it from viruses and spyware programmes which track what you are doing on the internet. |
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more about keeping yourself safe online |
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| We’re committed to protecting you from online fraud and have multiple measures in place to keep your banking secure. |
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more about how we keep Online Banking secure |
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| If you access your accounts using a computer in a cyber café, a library or your workplace, try to ensure the computer has the latest |
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anti-virus software |
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firewall protection |
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anti-spyware software |
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browser software installed |
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| In addition to this, always make sure you log off correctly. |
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| If you believe you have received a Westpac-related phishing scam email, report it by forwarding the email to this address: |
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do not click on the link contained in the email |
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do not reply to the email |
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report the phishing scam (see below) |
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delete the email |
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update and perform an anti-virus scan on your computer |
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update and perform an anti-spyware scan on your computer |
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| Reporting a phishing scam |
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| If you believe you have received a Westpac-related phishing email, report it by forwarding the email to this address: |
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| phishing@westpac.co.nz |
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| This email address is for notification purposes only and you will not receive an individual reply. |
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| Note: If you have any queries relating to the email or any anything else please use the Westpac communication form. |
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more about phishing scams |
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