Phone us


Westpac customer service

7 am - 11 pm, 7 days a week	0800 400 600
Overseas (International toll charges apply)	64-9-912 8000
Email: customer_support@westpac.co.nz

Westpac phone banking

For registered phone banking users
24 hours a day, 7 days a week	0800 172 172
Overseas (International toll charges apply)	64-4-915 6666
Cell phone (Normal cellular charges apply) Upper North Island Lower North Island South Island	0-9-915 6666 0-4-915 6666 0-3-962 6666

Westpac card services

For lost or stolen cards and general card enquiries
24 hours a day, 7 days a week	0800 888 111
Overseas (call collect)	64-9-914 8026

Westpac hotpoints

To join hotpoints or for general enquiries
24 hours a day, 7 days a week	0800 888 111

To check or redeem your hotpoints
Monday to Friday, 8.30am - 5pm	0800 861 862
Overseas (International toll charges apply)	64-9-524 1169

Westpac home loans

For Choices home loan enquiries and sales
Monday to Friday, 8am - 8.30pm	0800 177 277
Saturday 9am - 3pm

Westpac merchant services

For merchant and business eftpos support
24 hours a day, 7 days a week	0800 888 066

Westpac business

To talk business finance
Monday to Friday, 8.00am-6.00pm	0800 177 188

Westpac agribusiness

To talk agribusiness finance
Monday to Friday, 8.30am-5.00pm	0800 177 155

Media enquiries

Chris Mirams - Media Relations Manager	09 336 9666 027 237 1453

The information on this page is presented subject to our legal page and any other terms and conditions that Westpac may impose from time to time. It is subject to change without notification.