Westpac Online Guardian

Westpac Online GuardianWestpac Online Guardian helps detect and stop fraudulent online banking activity.

Our Online Banking Guarantee

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  > Westpac branches
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  > phone 0800 400 600
(7am to 11 pm,
7 days a week)
Westpac Online Guardian
Westpac Online Guardian fraud detection system
is used by the Online Banking fraud team  
helps detect and stop fraudulent online activity  
The Westpac Online Guardian
continually monitors Online Banking for unusual activity  
identifies suspicious transactions  
passes details of suspicious transactions to the Online Banking fraud team for further analysis and customer confirmation where necessary  
The Westpac Online Guardian Challenge Service
Our new Online Guardian Challenge Service helps to make Online Banking even safer for you. It lets you confirm your identity using your choice of special challenge questions. Setting up your challenge questions will be mandatory from the afternoon of 5 October 2010.
> Find out more
> Frequently asked questions
Our Online Banking fraud team
If you get a phone call from a member of our Online Banking fraud team it's because
they’re analysing activity that may look suspicious  
they need confirmation of unusual transaction(s) on your accounts that have been made  
Our Online Banking fraud team will never ask you for confirmation of your security details or password. These should not be disclosed to anyone.
Westpac’s Electronic Banking Services terms and conditions apply.
The information on this page is presented subject to our legal page and any other terms and conditions that Westpac may impose from time to time. It is subject to change without notification.
Copyright©2008 Westpac New Zealand Limited