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| We appreciate feedback on all aspects of our service, so if we’ve let you down in some way please tell us what’s happened by filling in our feedback form. |
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online feedback form |
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phone |
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Please call us on 0800 400 600, between 7am and 11pm (New Zealand standard time), seven days a week and we’ll be happy to help with your enquiry. Or visit our full phone list for something more specific. |
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If you’re overseas you can reach us on +64 9 912 8000 (international charges apply). |
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When you call please have your Customer ID and Phone Banking PIN handy if you have one. If you don’t have a Phone Banking PIN or Customer ID number, please press ‘0’ to speak to a Customer Services Representative. They will ask you a few questions to determine your identity. |
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online feedback form |
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write to: |
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Westpac Customer Advocacy
Freepost 125 436
P O Box 934
Auckland 1140
NEW ZEALAND
Fax: +64 9 367 3574. |
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| We’ll find the right person to respond to you and; |
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respond within 5 working days from when you get in touch, if we can’t resolve it immediately |
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explain if and why we can’t resolve the problem and let you know when you can expect to hear back from us |
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check with you by phone or in writing after resolution, to make sure you’re happy with the outcome |
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ask our senior management team or our Customer Advocacy Team to review things if you’re still not satisfied. |
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| If you’re still unhappy after we’ve done a review, then you may want to contact the Banking Ombudsman. |
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phone: 0800 805 950 |
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email: help@bankombudsman.org.nz |
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write to: |
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Banking Ombudsman
P O Box 10-573
The Terrace
Wellington |
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| Westpac New Zealand Limited abides by the Code of Banking Practice, which is a set of formal standards that all members of the New Zealand Bankers Association have agreed to. The Code promotes good banking practices by outlining the minimum standards that all banks must meet in their relationships with their customers. |
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download a copy of the Code of Banking Practice July 2007(pdf 1.09mB) |
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| File won't open? You’ll need Adobe Acrobat Reader |
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