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Credit card security tips, how to keep your PIN safe and advice about online shopping. |
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Getting a credit card
Existing credit cards
Contact us
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Credit card enquiries |
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Email |
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Westpac branches |
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phone 0800 888 111
(24 hours,
7 days a week) |
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from overseas call
+64 9 912 8000
(international toll charges apply) |
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| Credit card security and protecting your PIN |
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| Credit card security tips |
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sign the strip on the back of your credit card as soon as you receive it |
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get a PIN loaded onto your card |
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never let anyone else use your credit card |
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keep your credit card in a safe place |
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don’t let your credit card bend or get scratched |
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keep your card away from magnetised objects |
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cut expired credit cards in half through the magnetic strip and then dispose of carefully |
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dispose of credit card transaction and ATM receipts carefully. |
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Avoid using consecutive numbers, or numbers that are easily associated with you such as your birthday or house number |
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don’t write down your PIN, especially on your card, or tell anyone else your PIN. This includes police, family members or bank staff. If you do, you may be liable for any loss from misuse of your card |
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select a different PIN for different cards |
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don’t let anyone see your PIN when using a terminal or ATM |
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use your PIN when prompted by the EFTPOS terminal device |
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| > notify us immediately if your credit card is lost or stolen or your PIN is disclosed |
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| Online credit card security |
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| Using your credit card online |
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make sure the online shop is reputable - get more information if unsure |
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read the fine print of any transaction before your provide your credit card details – this will help you avoid any unexpected charges |
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check the online shop has a return and refunds policy |
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use a secure browser connection when entering credit card details |
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check for a locked padlock or unbroken key symbol at the bottom right of your browser window or that the site URL starts with ‘https’ |
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don’t make your password easily identifiable and don’t disclose it to anyone |
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print out a copy of the transaction record for any online purchase you make |
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for your safety and security, you may be asked to provide your card security code. This is the 3-digit number printed on the signature panel on the back of your Visa or MasterCard, or the 4-digit number printed on the front of your Westpac hotpoints American Express Card above the American Express logo. |
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| Tips for reducing credit card fraud |
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check your account balance regularly |
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call us immediately on 0800 888 111 if you suspect fraudulent transactions |
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only give your credit card details when making a purchase |
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never send your credit card number by email |
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notify us immediately if your credit card is lost or stolen. |
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don’t give your credit card number or PIN to ‘cold’ telephone callers |
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only make phone credit card transactions when you have initiated a call to a company you are familiar with. |
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