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Credit card security tips, how to keep your PIN safe and advice about online shopping. |
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Getting a credit card
Existing credit cards
Contact us
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Credit card enquiries |
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Email |
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Westpac branches |
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phone 0800 888 111
(24 hours,
7 days a week) |
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from overseas call
+64 9 912 8000
(international toll charges apply) |
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| Credit card security and protecting your PIN |
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| Credit card security tips |
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sign the strip on the back of your credit card as soon as you receive it |
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never let anyone else use your credit card |
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keep your credit card in a safe place |
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don’t let your credit card bend or get scratched |
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keep your card away from magnetised objects |
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get your credit card back every time you use it |
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cut expired credit cards in half through the magnetic strip and then dispose of carefully |
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dispose of credit card transaction and ATM receipts carefully |
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memorise your PIN; don’t ever write it down |
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never tell anyone else your PIN |
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don’t choose a PIN that is easily associated with you e.g. your birthdate |
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don’t let anyone see your PIN when using ATMs or EFTPOS |
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use a different PIN for different cards |
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If your credit card is lost or stolen or your PIN is disclosed
> notify us immediately |
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| Online credit card security |
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| Using your credit card online |
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make sure the online shop is reputable—get more information if unsure |
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check the online shop has a return and refunds policy |
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use a secure browser connection when entering credit card details |
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check for a locked padlock or unbroken key symbol at the bottom right of your browser window or that the site URL starts with ‘https’ |
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don’t make your password easily identifiable and don’t disclose it to anyone |
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print out a copy of the transaction record for any online purchase you make |
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| Tips for reducing credit card fraud |
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check your account balance regularly |
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call us immediately on 0800 888 111 if you suspect fraudulent transactions |
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keep your bag and belongings in a locked cupboard or drawer at work |
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only give your credit card details when making a purchase |
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never send your credit card number by email |
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take your 24-hour card emergency phone numbers on holiday |
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don’t let your credit card out of your control at anytime |
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| > notify us immediately if your credit card is lost or stolen |
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don’t give your credit card number or PIN to ‘cold’ telephone callers |
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only make phone credit card transactions when you have initiated a call to a company you are familiar with |
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