How to make a claim

Making a claim is easy. Just call us with the details and one of our claims advisers will guide you through the process, making sure that your claim is handled quickly and easily.

If you suspect burglary, theft, or malicious damage you should notify the Police immediately.

What number do I need to call?

If you need to make a claim, call us as soon as possible. The sooner you let us know about your claim, the sooner we can help you.

Type of cover Contact number if calling from NZ Contact number if calling from overseas

Life, income and loan insurance cover

This includes:

  • Term Cover life insurance
  • Westpac Bill Protection (expenses/bill insurance)
  • Flexicover home loan insurance
  • Gold Disability Income Cover (income protection insurance)
  • Westpac Loan Cover (personal loan insurance)
  • Card Repayment Cover (credit card cover)

0800 738 641

8am to 5pm Monday – Friday

+64 3 372 4855

Home, Contents and car insurance

This includes:

  • Home Cover
  • Full Contents Cover
  • Renters’ Contents Cover
  • Vehicle/Car insurance
  • Boat Insurance

Crisis at home requiring immediate attention

Problems at home such as leaking water, may need to be attended to immediately to prevent further damage. Keep a record of repairs made and any receipts for costs incurred.

Vehicle Accident

Call the Police if the accident is serious or there is a dispute.

You may need to get your vehicle towed to a safe place, but don’t authorise repairs to your damaged vehicle until your claim had been processed.

0800 309 378

24 hours, 7 days

+64 9 308 1101

Vehicle Breakdown - Auto Assist

0800 609 378

24hours, 7 days 


Travel Insurance

Contact Emergency Assistance 24 hours a day in any emergency

Emergency Assistance provides assistance with

  • medical arrangements
  • emergency travel assistance
  • lost or stolen luggage and travel documents
  • making a claim

To make a travel insurance claim:

  • Complete an online claim. Visit and follow the prompts
  • Or, download, print and complete a claim form, following the instructions on the form.

Emergency Assistance

09 308 2134

24 hours, 7 days


Claims and non-emergency events

0800 550 325


+64 9 308 2133

Monday - Friday, 8.30am - 5.30pm

From the USA

1866 453 9295

From Canada

1866 495 0693

From the UK

0808 015 5418

From Australia

1800 645 002

*The cost of a local call may be required if calling from a pay phone.

From all other countries +64 (0) 9 308 2134