Insurance
How can we help
How to make a claim
Making a claim is easy. Just call us with the details and one of our claims advisers will guide you through the process, making sure that your claim is handled quickly and easily.
If you suspect burglary, theft, or malicious damage you should notify the Police immediately.
What number do I need to call?
If you need to make a claim, call us as soon as possible. The sooner you let us know about your claim, the sooner we can help you.
| Type of cover | Contact number if calling from NZ | Contact number if calling from overseas |
|
Life, income and loan insurance cover This includes:
|
0800 738 641 8am to 5pm Monday – Friday |
+64 3 372 4855 |
|
Home, Contents and car insurance This includes:
Crisis at home requiring immediate attention Problems at home such as leaking water, may need to be attended to immediately to prevent further damage. Keep a record of repairs made and any receipts for costs incurred. Vehicle Accident Call the Police if the accident is serious or there is a dispute. You may need to get your vehicle towed to a safe place, but don’t authorise repairs to your damaged vehicle until your claim had been processed. |
0800 309 378 24 hours, 7 days |
+64 9 308 1101 |
| Vehicle Breakdown - Auto Assist |
0800 609 378 24hours, 7 days |
|
|
Travel Insurance Contact Travel Line 24 hours a day in any emergency Travel Line provides assistance with
|
0800 803 805 24 hours, 7 days |
+64 9 969 5550 (You can call collect. Just place a call through a local operator and ask to transfer the charge) |