Verifying your ID for Telegraphic Transfers

If you regularly send telegraphic transfers, we’re required by law to verify your identity from time to time or, in the case of some organisations, to sight/verify current company/trust/partnership records.

We’ll endeavour to do this by using both the documentation we already have on file for you and information obtained from authorised independent sources. However, we may be required to temporarily suspend your ability to send telegraphic transfers if we’re unable to verify your documentation in a timely manner.

If this applies to you and you wish to continue sending telegraphic transfers, then you’ll need to visit a branch (or contact your Relationship Manager), present your identification documents and have them verified by Westpac before the suspension can be lifted.

For a list of acceptable identification documents click here.

If your access to telegraphic transfers has been temporarily suspended and you need help, please call us on +64 9 912 8000.