Report lost or stolen cards immediately
We recommend noting down Westpac’s contact phone number (located on the back of your Westpac MasterCard) in a handy place and to call it immediately if you lose your card. Westpac’s contact phone number is +64 9 914 8026 if calling from overseas.
If you have just misplaced your credit card, log into Westpac One online banking to temporarily block and unblock your credit card with CardGuard®.
Keep your Westpac credit card in your possession or control at all times. When completing a purchase do not let the sales person take your credit card out of your sight. Never leave your credit card, money or other valuables in your hotel room.
Avoid local scams
Local criminals often target tourists because they are more likely to be carrying valuables and less familiar with local surroundings. Only accept services from legitimate providers. Always confirm exactly how much something is before purchasing. And if you have to exchange currency, familiarise yourself with the likely exchange rates and only do so at credible locations like banks and hotels.
Using an ATM
We recommend that you only use ATM’s with the MasterCard or Visa logo’s on it or at the point of sale to ensure card payment acceptance, as not all ATM’s in Brazil are linked to Visa or MasterCard.
To assist in instances where your Westpac credit card is not accepted, consider carrying a small amount of the local currency, the Brazilian Real. Always avoid carrying large amounts of cash.
Regularly review your credit card statement
Keep receipts of your credit card purchases and check them against your statements. It is also important to review your credit card statements regularly during your travel. If you identify a suspicious transaction, please contact Westpac on the contact numbers on the back of your credit card, or +64 9 914 8026 (if calling from overseas).
Spending and withdrawal limits
To avoid any unnecessary declines, remember to review their withdrawal and your credit limit prior to travel commencing.
It is vital to have a unique and secure PIN loaded to the credit card you intended use for withdrawals and purchases in Brazil and other destinations.
Events affecting travel
Certain events such as, natural disasters, illness or accidents and delayed flights can happen and may affect your travel which is why travel insurance is highly recommended.
If you have taken out or wish to take out Westpac TravelPlus travel insurance click here. You can also check out the Travel Alerts website for the latest updates and advice.