Lost/stolen credit & Debit Mastercards

What to do if your Westpac credit or debit card is lost or stolen. How to get emergency assistance if you are overseas.

Report a lost or stolen credit card or Debit Mastercard® to us immediately

Please contact us immediately if:

  • your credit card or Debit Mastercard is lost or stolen
  • your PIN is disclosed
  • if you suspect a fraudulent transaction

In New Zealand

  • phone 0800 888 111 (24 hours a day)
  • visit your nearest Westpac branch

From overseas

  • call +64 9 914 8026 (24 hours a day)
  • for Mastercard cards and Visa cards, visit any branch displaying the Mastercard and Cirrus acceptance marks or Visa and Plus symbols, as shown on your card

We’ll issue you with a replacement card (a fee of $15 including standard postage applies. International delivery may incur additional courier charges).

Worldwide emergency assistance

Get medical, legal, travel or New Zealand diplomatic services around the world.

For Mastercard cards

  • call Mastercard Global Service™ on +1 636 722 7111
  • international toll charges will apply

For Visa cards

  • for Visa cards call Visa Emergency Assistance on +1 410 581 9994
  • international toll charges will apply

Note: These services do not replace the need for travel insurance.