General Questions

No. The Business Prepaid card has funds loaded on it by your employer. You can use the Business Prepaid card until all funds on the card has been used up. You cannot load value to the Business Prepaid card yourself. Your employer may choose to add additional value to the Business Prepaid card if it is a reloadable card. If it is a non-reloadable card, you can throw the card away once all the funds have been used up, or request a new card from your employer.

There are four different Business Prepaid card options:
• Gift Card – one-time load, non-chip card, preselected PIN, no cash access
• Single Load – one time load, non-chip card, preselected PIN, no cash access
• Multiload – reloadable, chip and contactless enabled, self-select PIN, no cash access
• MultiloadPLUS – reloadable, chip and contactless enabled, self-select PIN, cash access available

Yes. Even though your name is not embossed on the card, you should sign the signature panel on the back so merchants can validate your identity.

The PIN, or Personal Identification Number, is a four-digit numeric code assigned to the Business Prepaid card account and only known to you. If you’ve been issued with the Single Load card your preselected PIN is under the scratch panel on the back of the card. If you have been issued with the Multiload or MultiloadPLUS cards, you will need to log into the Cardholder Portal to activate your card by selecting a PIN.

You can use your PIN to complete your purchases at point-of-sale and for ATM transactions.

If you have been issued a Multiload or MultiloadPLUS, you can change your PIN by logging into the Cardholder Portal.

Your PIN cannot be changed if you have been issued a Single Load card.

If you have been issued a Multiload or MultiloadPLUS, you can select a new PIN via the Cardholder Portal.

If you have been issued a Single Load card, you can find the PIN printed on the back of your card.

You can login to the Cardholder Portal to find the balance on your Business Prepaid card. You can also view details of previous transactions you have made.

Using your Business Prepaid card

You should select the ‘CRD’ (credit) option when using your Business Prepaid card and enter your PIN to complete your transaction.

Yes. Your Business Prepaid card can be used for online purchases.

You can’t use your Business Prepaid card for offline or manual transactions. Offline transactions are transactions that are not authorised in real time. These include unattended EFT terminals such as:

  • car park ticketing machines
  • vending machines
  • some pay-at-pump terminals at petrol stations
  • self-service kiosks
  • certain terminals used by taxis

Manual transactions are transactions that use paper vouchers.

You can only make contactless transactions if you have been issued with a Multiload or MultiloadPLUS card. Single Load cards are not enabled for contactless transactions.

If you have been issued a Multiload or MultiloadPLUS card, you can make contactless transactions at any MasterCard PayPass participating merchant. You can make contactless transactions of up to NZ$80.00 without entering your PIN. If the transaction exceeds NZ$80.00, you will be asked to enter your PIN before the transaction is completed. Single Load cards are not enabled for contactless transactions.

No. You can’t make recurring payments with your Business Prepaid card. These payments will be declined by the merchant.