Corporate Online is unavailable

We apologise for the inconvenience but the Corporate Online service is temporarily unavailable.

We are currently working to fix this issue as soon as possible. Unfortunately we are unable to confirm that the service will be available today.

To process payments that need to be sent today please follow the instructions below:

Files

Files

If you need to urgently process payment files, please complete the application form below, scan and email it along with the payment file to NZ_COL_backup@westpac.co.nz
>Application for processing files(pdf)
Note: If you normally use the file creation feature in Corporate Online to generate your files, please refer to the ‘Template for payments’ under the Payments option.

I don’t have a scanner. How do I send the application form?

If you don’t have a scanner, you can fax the completed application form for processing urgent payments to (04) 918-0299, when Corporate Online is unavailable.

We currently do not have two account signatories on site to sign the application form but we do have two Corporate Online Authorisers. How do we get urgent payments to be processed?

If you don’t have two account signatories available to sign the application form for processing urgent payments when Corporate Online is unavailable, you can alternatively have two Corporate Online Authorisers to sign the form, scan and email it to NZ_COL_backup@westpac.co.nz subject to the following criteria being met:

  • The email address from which you send the form must be the same as the email address we hold for your organisation in Corporate Online.
  • The Corporate Online authorisers must be authorisers of the Corporate Online office specified in the form.
  • The Corporate Online authorisers must include their Corporate Online token serial number (found on the reverse of the token) when signing the form.

When will the payments be processed?

Westpac will make every effort  to process your payment request  today. However in the event of receiving extraordinarily large volumes of payments for processing, delays may occur and Westpac may not be able to complete processing until the following business day.

For the different payment types processed today, the timing of the receipt of funds in the recipient's bank account are given below:

Files and Payments: The funds are credited to the recipients' bank account after midnight.

Same Day Cleared Payments: The funds are credited to the recipients' bank account during the day - normally before 5:00 p.m.

Telegraphic Transfers: Under normal circumstances the funds should arrive in the beneficiary's account within  1-2 business days. However Westpac can give no general assurances on the timing of receipt of funds by the beneficiary because delays may occur for reasons beyond Westpac's control.

Payments

Payments

If you need to urgently process payments that you would normally create in Corporate Online, please complete the application form below and submit it along with the payment details. The payment details must be submitted using the template below:
>Application for processing payments (pdf)
>Template for payments (Excel file)
Please email the form and the payment details to NZ_COL_backup@westpac.co.nz

I don’t have a scanner. How do I send the application form?

If you don’t have a scanner, you can fax the completed application form for processing urgent payments to (04) 918-0299, when Corporate Online is unavailable.

We currently do not have two account signatories on site to sign the application form but we do have two Corporate Online Authorisers. How do we get urgent payments to be processed?

If you don’t have two account signatories available to sign the application form for processing urgent payments when Corporate Online is unavailable, you can alternatively have two Corporate Online Authorisers to sign the form, scan and email it to NZ_COL_backup@westpac.co.nz subject to the following criteria being met:

  • The email address from which you send the form must be the same as the email address we hold for your organisation in Corporate Online.
  • The Corporate Online authorisers must be authorisers of the Corporate Online office specified in the form.
  • The Corporate Online authorisers must include their Corporate Online token serial number (found on the reverse of the token) when signing the form.

When will the payments be processed?

Westpac will make every effort  to process your payment request  today. However in the event of receiving extraordinarily large volumes of payments for processing, delays may occur and Westpac may not be able to complete processing until the following business day.

For the different payment types processed today, the timing of the receipt of funds in the recipient's bank account are given below:

Files and Payments: The funds are credited to the recipients' bank account after midnight.

Same Day Cleared Payments: The funds are credited to the recipients' bank account during the day - normally before 5:00 p.m.

Telegraphic Transfers: Under normal circumstances the funds should arrive in the beneficiary's account within  1-2 business days. However Westpac can give no general assurances on the timing of receipt of funds by the beneficiary because delays may occur for reasons beyond Westpac's control.

Same Day Cleared Payments

Same Day Cleared Payments

If you need to urgently process a Same Day Cleared Payment, please complete the form below, scan and email it to  NZ_COL_backup@westpac.co.nz

>Application for processing for Same Day Cleared Payment (pdf)

I don’t have a scanner. How do I send the application form?

If you don’t have a scanner, you can fax the completed application form for processing urgent payments to (04) 918-0299, when Corporate Online is unavailable.

We currently do not have two account signatories on site to sign the application form but we do have two Corporate Online Authorisers. How do we get urgent payments to be processed?

If you don’t have two account signatories available to sign the application form for processing urgent payments when Corporate Online is unavailable, you can alternatively have two Corporate Online Authorisers to sign the form, scan and email it to NZ_COL_backup@westpac.co.nz subject to the following criteria being met:

  • The email address from which you send the form must be the same as the email address we hold for your organisation in Corporate Online.
  • The Corporate Online authorisers must be authorisers of the Corporate Online office specified in the form.
  • The Corporate Online authorisers must include their Corporate Online token serial number (found on the reverse of the token) when signing the form.

When will the payments be processed?

Westpac will make every effort  to process your payment request  today. However in the event of receiving extraordinarily large volumes of payments for processing, delays may occur and Westpac may not be able to complete processing until the following business day.

For the different payment types processed today, the timing of the receipt of funds in the recipient's bank account are given below:

Files and Payments: The funds are credited to the recipients' bank account after midnight.

Same Day Cleared Payments: The funds are credited to the recipients' bank account during the day - normally before 5:00 p.m.

Telegraphic Transfers: Under normal circumstances the funds should arrive in the beneficiary's account within  1-2 business days. However Westpac can give no general assurances on the timing of receipt of funds by the beneficiary because delays may occur for reasons beyond Westpac's control.

International Payments

International payments

If you need to urgently process an International Payment, please complete the form below, scan and email it to NZ_COL_backup@westpac.co.nz

>Application for processing outward Telegraphic Transfer (pdf)

I don’t have a scanner. How do I send the application form?

If you don’t have a scanner, you can fax the completed application form for processing urgent payments to (04) 918-0299, when Corporate Online is unavailable.

We currently do not have two account signatories on site to sign the application form but we do have two Corporate Online Authorisers. How do we get urgent payments to be processed?

If you don’t have two account signatories available to sign the application form for processing urgent payments when Corporate Online is unavailable, you can alternatively have two Corporate Online Authorisers to sign the form, scan and email it to NZ_COL_backup@westpac.co.nz subject to the following criteria being met:

  • The email address from which you send the form must be the same as the email address we hold for your organisation in Corporate Online.
  • The Corporate Online authorisers must be authorisers of the Corporate Online office specified in the form.
  • The Corporate Online authorisers must include their Corporate Online token serial number (found on the reverse of the token) when signing the form.

When will the payments be processed?

Westpac will make every effort  to process your payment request  today. However in the event of receiving extraordinarily large volumes of payments for processing, delays may occur and Westpac may not be able to complete processing until the following business day.

For the different payment types processed today, the timing of the receipt of funds in the recipient's bank account are given below:

Files and Payments: The funds are credited to the recipients' bank account after midnight.

Same Day Cleared Payments: The funds are credited to the recipients' bank account during the day - normally before 5:00 p.m.

Telegraphic Transfers: Under normal circumstances the funds should arrive in the beneficiary's account within  1-2 business days. However Westpac can give no general assurances on the timing of receipt of funds by the beneficiary because delays may occur for reasons beyond Westpac's control.

Contact us

Contact for help

Please contact your Relationship Manager if you need urgent assistance. Alternatively you can call the Corporate Online Helpdesk on 0800 423 424 (Monday to Friday, 8am to 8pm) If you are calling outside New Zealand, please use our international number 0064 33724826 (toll charges will apply).Please be aware that you may experience longer waiting time due to higher call volumes.