If you have any questions or just need a hand using Business Online Banking, give our helpdesk a call on
0800 337 522 (Monday to Friday, 8am to 8pm)
or +64 4 499 0410 if you are calling from overseas (international toll charges will apply).
You can also download our Business Online User Guide a handy reference guide for making the most of Business Online Banking.
Use the 'Ask Westpac' function on this page to answer your Business Online questions, just enter 'Business Online ' to bring up all the answers.
You can create and authorise transactions any time of the day or night, but applicable cut-off times will affect the transaction processing date.
Current cut-off times from Monday to Friday, excluding public holidays, are:
|Transfers between your Westpac accounts
|Payments - single and bulk
|Automatic payment - new/amends
Before overnight processing, all transactions:
- must be fully authorised by the required number of authorisers
If a transaction is not fully authorised before the cut-off time it will:
- not be processed
- remain either ‘ready to authorise’ or ‘partially authorised’ until either deleted or fully authorised
Once the transaction is fully authorised, it will be processed:
- either on the next available processing date
- or on the due date specified for a future-dated transaction