Administrator and user roles

Access to account information and the ability to create and authorise transactions are determined by your Business Online user role. There are 3 user roles within Business Online Banking: Administrator, Authoriser and Creator / Viewer.

The Administrator Role

The Business Online administrator has the highest level of access to all accounts and functions. They will manage the Business Online access of the other users e.g issue / reset passwords, limit users access to particular accounts and functions.

Administrators have default access to all accounts and functions.

The Administrator can:

  • issue/reset other users’ passwords
  • assign, disable or restrict access to accounts or functions
  • set transaction dollar limits for users
  • view details of other users
  • set up or delete Creator/Viewer users
  • create and authorise transactions for processing
  • register the mobile phone numbers of other users

(Note: mobile numbers are mandatory for sending International Payments)

The Administrator cannot:

  • reset their own password—this can only be done by another administrator or the Business Online Helpdesk
  • add new authorisers or administrators—this can only be done by completing the Making Changes Form

Single/dual Administration

You can select a single or dual administration option. Dual administration requires a second administrator to authorise the following changes to user access to Business Online.

  • issue/reset passwords
  • assigning access rights and transaction limits
  • editing users details and access
  • creating new Creator/Viewer users
  • deleting users who have left the company 

For companies, NPOs or clubs we strongly recommend that at least one administrator is the account owner.

How many Administrators should I have?

You should nominate a minimum of two administrators if your administration rule is single.

You should nominate a minimum of three administrators if your administration rule is dual, to provide coverage during periods of absence/leave.

The Authoriser Role

These users can authorise transactions through Business Online based on your Business Online authorisation rule.

All Administrators are automatically Authorisers as well.

Authorisers need to be nominated during Business Online registration. Administrators are automatically authorises as well.

Authorisers have default access to all accounts and functions.

An Authoriser can:

  • view account balances and transactions
  • create and authorise transactions for processing based on the Authorisation rule

 

 

The Creator/Viewer role

These users can only create or view transactions but not authorise them. The users are created and managed by the Administrators once Business Online is established.

Creator/Viewers are not nominated during Business Online registration. The administrator may set up and administer as many Creator/Viewer user logins as they need. By default Creator/Viewers do not have access to any accounts or functions.

A Creator/Viewer can:

  • view account balances and transactions
  • create payments within any restrictions set by the administrator

A Creator/Viewer cannot:

  •  authorise payments for processing