Using Westpac One
Will I be able to see the same accounts in Westpac One as in Original Online Banking?
You will see the same accounts in Westpac One as Original Online Banking. However we do currently have a limit of nine accounts and two credit cards that can be displayed – a restriction that we’ll be removing in the future.
Do I need to set up my payees or automatic or bill payments again?
No, any future payments or payees you have already set up in Original Online Banking will also be visible in Westpac One.
How do I set up an automatic payment in Westpac One?
In Westpac One all your payments – including automatic, bill and payments to the IRD – can be made from the one place. Just click on the calendar icon and select the automatic payment frequency from the date field. To see how it’s done, hop over to the ‘How-to’ guides.
How do I make a payment to the IRD in Westpac One?
In Westpac One all your payments – including tax payments – can be made from the one place. And we’ve already added Inland Revenue (Pay tax) to your list of saved payees. Hop over to the ‘How-to’ guides and we’ll show you how to set up a payment to the IRD there. Please note, automatic payments to the IRD aren't available.
How do I make an overseas (international) payment in Westpac One?
At the moment you can only make overseas payments to Australia (in Australian dollars) and the United States of America (in US dollars), but we’ll be adding more countries and currency options in the future. In the meantime, if you’d like to pay someone in another country please log in to Original Online Banking. Find out how to pay someone in Australia or the USA in our ‘How-to’ guides.
Can I make multiple payments to saved payees?
Yes, select 'Payees' when making a payment and switch the 'Pay Multiple Payees' button to 'On'. To find out more, please see our how-to guide for 'Pay multiple payees'.
When making multiple payments to saved payees, how many people/companies can I pay at once?
You can pay up to 25 people at once. See our how-to guide for 'Pay multiple payees' for more information.
Can I edit or amend an Automatic Payment in Westpac One?
You can amend an Automatic Payment in Westpac One using any browser (PC, Mac, Android, iPhone) or the Westpac One App on an Android device. Functionality will be added to edit and amend Automatic Payments in iOS apps in mid January 2016.
How do I change my password in Westpac One?
Go to ‘Profile’ (top right) then ‘Security settings’.
Can I change my address in Westpac One?
Yes, after you’re logged in to Westpac One, you can request to change your address under Profile (top right of the screen) then selecting Contact Details . Find out more about how to change your address in our ‘How to’ guides.
Can I open a bank account or term deposit in a joint name using Westpac One?
At the moment you can’t – but you can apply for a personal or home loan in a joint name. In the meantime, if you’d like to open a joint account or term deposit please log in to Original Online Banking.
Can I stop paper-based statements in Westpac One?
Yes, in the profile section.
Where can I view my statements or tax certificates?
You can download your statements in Westpac One by selecting your account, then clicking 'Download statements'.
If you need a tax certificate, for now you’ll need to give us a call on 0800 400 600, although downloading a tax certificate online will be coming in the future.
Will Salary Splitter be available in Westpac One?
Yes, in the future.
Can I view foreign currency accounts?
Not yet, although we’ll be bringing it to Westpac One in the future.
What browsers does Westpac One Support?
- Microsoft Internet Explorer 10 and upwards
- Firefox 32 and upwards
- Google Chrome 37 and upwards
- Safari 6 and upwards
Can I block and unblock my credit or debit card at anytime of the day?
Yes you can. There is no convenient time to lose your card, so this service is available anytime. For any questions about blocking or organising a replacement card, or to permanently block your card, please contact our Cards team on 0800 888 111.