We've got approx 200 branches throughout NZ offering you friendly service and advice on all your banking needs, whether it's personal, for family or for your business.
From cashing cheques to opening a savings account, organising your home loan or seeking advice on your retirement savings options, our staff can help you find the right solution for your financial needs.
Our usual opening hours are Monday to Friday, 9.00am to 4.30pm. There are exceptions however, for example some are open Wednesdays between 9.30am and 4.30pm. Many are also open late nights and weekends. Simply use our branch locator to find your local service and hours.
Online Banking Kiosks in branches
Access your Westpac Online Banking when you’re away from home at an Online Banking Kiosk. These are available in many of our branches around the country.
A Westpac HelpStation, is a specialised branch where the staff provide personalised quality assistance on a range of products and services including home loans, new accounts, overdrafts, personal loans and term deposits.
A HelpStation doesn’t handle cash in the traditional sense i.e. all deposits and withdrawals are processed in our assisted self-serve machines, to ensure our HelpStation team can spend quality face to face time with you.
Find out more about our HelpStation services
Locate a Branch or HelpStation
Check out our branch locator to find your nearest branch; more about their services, operating hours and key branch staff contacts.
You’ll also be able to locate branches that offer special services including:
We boast nearly 500 Westpac Standard ATMs throughout NZ. You can do most of your routine banking this way while you’re on the go.
It's not just about automating cash withdrawals these days. You can transfer money, make credit card payments – even top up your Vodafone prepaid phone.
Smart ATMs (in our 24 hour lobbies)
In addition to our Standard ATMs we have a further 160+ Smart ATMs throughout NZ. Many of our branches have new 24 hour lobbies that have these 'Smart ATMs'. If you're a Westpac customer you can use the Smart ATMs to deposit cash (including coins) or cheques into any Westpac account and the money will generally appear in your bank account straight away. Deposits made after normal clearance times will be credited the following clearance day. For clearance times please refer to the information on the Smart ATM you are using. . Cheques follow normal clearance processing times. The machine will print the cheque details on the back of your receipt.
Deposits made using a Smart ATM are considered to be electronic transactions. The type of account the deposit is made into will determine the fee.
ATM Deposit Boxes
For larger deposits businesses can use ATM Deposit Boxes to deposit their Red Bags. Generally when you make a deposit it will be deposited into your account overnight. If you make a deposit after normal clearance times it will be credited by the end of the following clearance day. For clearance times please refer to the information on the Smart ATM or Standard ATM you are using. Cheques will also follow normal clearance processing times. The machine will print the cheque details on the back of your receipt.
Note that these deposits are treated as manual deposits, and the manual deposit fee for the account applies. Other fees, i.e cash handling fees may apply.
Visiting from overseas and need cash from an ATM?
If your overseas bank is part of the ATM Global Alliance you can save by getting cash from a Westpac ATM. Please refer to your own bank to check eligibility.
All of our ATMs are ‘Talking ATMs’. These machines allow customers to use a headset to listen to audio cues in order to help with transactions.
We’ve worked closely with community groups to ensure ‘Talking ATMs’ meet the needs of visually impaired customers. Simply step inside a branch and chat to one of our staff. They can give you a demo, and even provide you with a complimentary headset.
Braille labelling is also provided on all ATM machines.
Locate an ATM
Use our ATM locator to find your closest machine.